Q: What if I have a patient that needs a Breast Pump within a couple of hours?
A: During business hours, your requests will typically be processed and an authorization code issued within 45 minutes to an hour. After hours and weekend request may take up to an hour and a half to process. If you have a time sensitive request for a Breast Pump, fax us the signed order and face sheet as usual. On the face sheet, write “URGENT – PATIENT DISCHARGES AT 2PM” for example. Then call us at 888.877.6334 to communicate the urgency so that we can prioritize your request and issue a timely authorization.