Q: How do we make sure our patients know they have a choice when it comes to getting a Breast Pump?
A: Patient choice is an important consideration. Our suggested protocol for ensuring that patients know they have a choice is to communicate this clearly when introducing the Breast Pump Depot program to patients. Appropriate patient choice protocol language for a hospital to adopt is as follows:
“You can choose where you want to get your Breast Pump. Patients always have a choice when it comes to their care. We have a program that helps moms get Breast Pumps very quickly and easily at no out of pocket cost for moms with qualifying coverage. Would you like us to help you with that?”
Some facilities choose to have patients sign a form documenting their choice to use Breast Pump Depot. Call us at 888.877.6334 for an example to review.
The Breast Pump Depot is a new, unique program that not only handles all the insurance paperwork and authorizations for mom, but also delivers the Breast Pump to mom within minutes. In contrast, other mail order suppliers typically take 5-10 days to get mom a Breast Pump. Many moms give up on breastfeeding by that time. Also, moms aren’t insurance experts, but we are. We spare moms lots of frustration and wasted time by eliminating her involvement in the unfamiliar insurance process. For a comparable service, there really aren't any other options for moms. As far as we know, Breast Pump Depot is the sole source for this type of service.