COVID 19 UPDATE March 18, 2020
First, we want to thank all of you who are on the front lines of this pandemic. We appreciate the work you do every day but are particularly grateful during times like these. Second, we want to reassure you that our supply chain is still functioning normally. We do not anticipate a shortage of breast pumps at this time, so there is no need to “stock up”. Third, our business processes are built to withstand emergencies. Please do not hesitate to contact us if you anticipate unusual demand. Lastly, to provide you easy access to guidance from the CDC please see the link below for the latest guidelines on breastfeeding and COVID 19.
CDC Interim Guidance on Breastfeeding and COVID 19: https://www.cdc.gov/coronavirus/2019-ncov/hcp/inpatient-obstetric-healthcare-guidance.html
Guidelines for lactation care providers during COVID 19: https://ilca.org/covid-19/
Our prayers are with all of you during these worrisome times. Let us know if we can provide any additional assistance. Thank you for partnering with us!
David Sanders, Vice President
URS Medical/The Breast Pump Depot
Nurturing the connection between moms and babies.
The fastest way to get a Breast Pump to your patient.
"Because of your company, very few of our NICU moms go home without a pump now. This means our long term breastfeeding rates are continuing to increase, and we have overflowing breastmilk freezers, and need to buy less donor milk! So its a very big deal!! Please share this with your staff. This is why I'm so "pumped" on making sure all my moms leave with a pump" B. Edwards, NICU IBCLC
Our Breast Pump Depot® program empowers lactation consultants to do their job more effectively, helps moms reach their breast feeding goals by encouraging breast feeding, increases breastfeeding rates at discharge, AND saves facilities money.
Breast Pump Depot® will equip and empower your Lactation department to dispense high quality Breast Pumps directly to mothers and infants in your Post Partum and NICU departments, in the shortest amount of time possible, typically within 30 minutes to 2 hours.
We house in your facility, an inventory of Personal Use Breast Pumps to be dispensed with discretion by your staff. The Breast Pump Depot® inventory will be restocked as needed to meet demand at your facility. Key personnel at your facility will be trained on proper procedures so that your Breast Pump Depot® will be immediately functional when you are prepared to launch. We can also support select facilities with Hospital Grade Breast Pumps for your patients as well.
The facility has no financial responsibility for the breast pump inventory, and there is no monetary outlay by the facility or the patient for the personal use breast pumps. URS Medical will bill the patient’s insurance directly for Breast Pumps provided through the Breast Pump Depot®. To be clear, the facility will NOT be financially liable in any way for the personal use breast pumps.
Directors and Administrators considering the Breast Pump Depot® program should read the FAQ's below - it is highly encouraged.
If you wish to inquire about the Breast Pump Depot® program (i.e. procedures and best practices, etc.), call us at 888.877.6334 or click HERE to schedule a conference call that is covenient for you.
Let's have a conversation about how we can implement a Breast Pump Depot program that will help meet your organization's objectives and fit into your facilty's processes.
Thanks for working with URS Medical – we look forward to partnering with you!
Breast Pump Depot® FAQ's
A: We will provide you with a Breast Pump Depot® Tablet which eliminates faxing, phone calls, voicemails, and emails. With the BPD Tablet, you can submit your breast pump request from the patient's bedside. You can also communicatei with the Breast Pump Depot in real time with your BPD Tablet via its secure instant messaging function. The BPD Tablet is designed to sreamline the breast pump request process and reduce the level of involvement of your lactation team
If you like, your requests can be faxed to us with an accompanying face sheet including patient and insurance demographics.
Typically, we will authorize the breast pump within 30 minutes to two hours, depending on the payor. After receiving the authorization code from us, you may dispense the breast pump to your patient.
The video above demonstrates the Breast Pump Depot®Tablet in action.
A: There is no cost to your facility or patient. Most insurance companies and Medicaid cover breast pumps at 100% with no deductible or copays, so there is no patient share. To inquire about the insurance companies we are currently in-network with, please call us at 888-877-6334 option #3.
A: No. Patients can choose how and from whom they purchase their breast pump. The Breast Pump Depot® is an option the patient can choose or decline.
A: Patient choice is an important consideration. Our suggested protocol for ensuring patients know they have a choice is to communicate this clearly when introducing the Breast Pump Depot® program to them. Appropriate patient choice protocol language for a hospital to adopt is as follows:
"You can choose where you get your breast pump, but we have a program that helps moms that qualify get breast pumps very quickly and easily at no out-of-pocket cost. Would that help you?"
Some facilities have patients sign a form documenting their choice to use Breast Pump Depot®. Upon request, we are happy to provide an example of this form which includes the following language:
(To be printed on Facility’s letterhead)
To promote breastfeeding among new mothers, ("Facility") has entered into an arrangement with The Breast Pump Depot ("Breast Pump Depot") to provide breast pumps for our patients. The Breast Pump Depot is an on-site service that can provide you with a breast pump when you are preparing to discharge from the hospital.
You have the right to receive this item from any supplier, though not all health insurance plans contract with all suppliers. You may elect to receive the item from Breast Pump Depot, or another supplier of your choice. Please be advised that Facility has a contractual arrangement with Breast Pump Depot, but neither Breast Pump Depot nor Facility receive any compensation through the arrangement. If you do not wish to use Breast Pump Depot as your supplier for your breast pump, please let Facility staff know.
By signing this notice below, you are indicating that that you understand the relationship between Facility and Breast Pump Depot, you have had the opportunity to select a supplier, and you have chosen Breast Pump Depot as your breast pump supplier.
If you have any questions, please let us know and we will be happy to discuss them with you.
[Patient Coordinator Staff]
Patient Signature ___________________________
Patient Printed Name _________________________
A: Some hospitals require a contract prior to launching their Breast Pump Depot®. We are happy to engage in a contractual relationship if your hospital deems it necessary, but we do not require a contract unless the facility wishes to incorporate our hospital grade breast pumps into their Breast Pump Depot®. Upon request, we can provide an Equipment Placement Agreement template as a starting point if a contract is required.
A: Your hospital has no financial stake in the provision of breast pumps through Breast Pump Depot®, so there is no financial conflict of interest. If a patient chooses to obtain equipment from someone other than Breast Pump Depot®, their choice will be honored. It is a goal of Breast Pump Depot® to provide appropriate equipment in a timely fashion in the most convenient way possible for the patient. We believe this is consistent with your hospital's care goals for patients. Most hospitals already promote breastfeeding through various procedural and educational initiatives (Texas 10 Steps, Baby Friendly). The Breast Pump Depot® reinforces and is consistent with these efforts, and in this sense, is consistent with the interests of your hospital.
A: Breast Pump Depot® cannot compensate your hospital. However, working with Breast Pump Depot® makes it possible for hospitals to realize significant savings on breastfeeding supplies traditionally provided by the hospital during post-partum, but for which the hospital is not specifically reimbursed.
For example, to help establish adequate breastmilk supply during post-partum inpatient recovery, hospital lactation staff routinely issue moms a pumping kit and manual breast pump attachment to be used with a hospital owned multi-user breast pump. Since the hospital receives no specific reimbursement for these items, they are pure cost. Breast Pump Depot® helps contain and reduce this cost for hospitals because each breast pump provided through the Breast Pump Depot® includes these same pumping kit and manual pump adapter, making it unnecessary for the hospital to provide them in duplicate.
Breast Pump Depot® also helps your hospital realize savings by reducing your usage of expensive donor milk - another item for which hospitals do not receive reimbursement. Timely provision of personal use and hospital grade breast pumps through Breast Pump Depot® enables your new mothers to generate more of their own breastmilk sooner. Every ounce of mom's own milk translates into one less once of donor milk required to supplement infant feedings, which translates into saved dollars for your facility.
A: Yes. Breast Pump Depot® is a Covered Entity ("CE") as defined by HIPPA and has a responsibility to comply with HIPPA just like your hospital.
The purpose of HIPPA is to secure Protected Health Information ("PHI") without impeding care. A HIPPA CE is allowed to use PHI in accordance with the HIPPA regulations. Breast Pump Depot® has an active HIPPA Compliance Plan in place and is compliant with the requirements of HIPPA.
Breast Pump Depot®
A: Some hospitals require a BAA to launch their Breast Pump Depot®. We will readily execute a BAA if your hospital deems it necessary, but we do not require it.
The purpose of a BAA is to ensure that an entity that obtains PHI from a CE and is acting on behalf of the CE will take the appropriate steps to ensure compliance with HIPPA. A BAA is required when a CE is going to be sharing its information with another entity to allow that entity to perform activities on behalf of the CE. In the case of Breast Pump Depot®, it is providing care directly to the patient as a CE. The information being provided by the hospital is to facilitate the coordination of care of the patient. It is not so Breast Pump Depot® can perform an activity on behalf of the hospital. For this reason, a BAA is not required. However, since Breast Pump Depot® will be acting in its capacity as a CE, it must be compliant with HIPPA and ensure that all PHI is secure.
As mentioned, Breast Pump Depot® has an active HIPPA Compliance Plan in place and is compliant with the requirements of HIPPA.
A: Yes. The provision of breast pumps at your facility will increase convenience for your patients. Greater convenience in obtaining needed medical equipment is generally associated with an increase in use of the equipment and more compliant use of the equipment. In this case, the convenience of obtaining the breast pump is likely to result in increase breastfeeding rates at your facility. Studies show that access to breast pumps has a positive effect on breastfeeding rates and duration. Copies of such studies are available for your reference upon request.
The Breast Pump Depot in concert with your lactation team, gets breast pumps into the hands of mothers that need them. In our own survey of 1,000 mothers to whom we provided breast pumps, 95% of them said they regularly used the breast pump we provided. A 95% utilization rate is unusually high for this type of medical equipment. Furthermore, the same survey revealed that 83% of mothers indicated that the breast pump we provided increased the length of time they breastfed their baby.
That's what we all want to hear!
A: We accept all service and repair requests for your patients receiving a breast pump from Breast Pump Depot®. There is no involvement by your staff needed in the repair process. Each breast pump from Breast Pump Depot® includes instructions to call Breast Pump Depot® directly for repairs or service. Moms needing service or repairs can call us at 888.877.6334.
A: Our Breast Feeding Assessment form is generally the form needed. Simple and quick to complete, it serves as a physician's order for the breast pump as well as documentation of the qualifying conditions required for coverage by some payors.
A: Our office hours are Monday-Friday 8 a.m.-5 p.m. and 10 a.m.-4 p.m. on Saturday and Sunday. Requests for breast pumps can be submitted any time, but if submitted outside of the above hours, they will be processed immediately the following morning.
A: During business hours, your request will typically be processed and an authorization code issued within 30 minutes to two hours. If you have a time sensitive request, submit your order, then call us at 888.877.6334 or Qliq us using your BPD Tablet to communicate the urgency so that we can prioritize your request and issue a timely authorization.
A: We can work directly with mom in a private pay scenario. No involvement by hospital staff is needed. However, since most moms have coverage through Medicaid or private insurance, very few have to self-pay for their breast pumps. If a mom has no insurance coverage and cannot private pay, we will refer her to WIC.
A: Communicate instantly with us using your Breast Pump Depot Tablet.
Or call 888.877.6334 and select option 3. All calls are answered by our switchboard greeting where you will be prompted to press “3” for breast pump inquiries. Pressing “3” between 8 a.m. and 5 p.m. on a weekday or between 10 a.m. and 4 p.m. on weekends will connect you with our breast pump department so that you can speak with us directly. Pressing "3" outside of our business hours allows you to leave a voicemail.
A: Each time we replenish your Breast Pump Depot®, we provide you with a delivery ticket showing serial numbers for each breast pump being delivered to your depot. These delivery tickets can be used as a record of all the breast pumps that come into your depot.
A: URS Medical provides primarily enteral supplies and related feeding pump equipment, as well as urological supplies, pulse oximeters, incontinence products, and various types of suction machines, nebulizers, tracheotomy supplies, and breast pumps to over 1,250 clients on a monthly basis. We are excited about our Breast Pump Depot program, and thank you for your interest in it.
URS was one of the first durable medical equipment providers in Texas to become accredited by Accreditation Commission for Health Care (ACHC) on May 19, 2005. Also, it is very significant that URS was recently contracted as a Specialty Formula provider by WIC (Women’s, Infants’ and Children’s Program) by the state of Texas, making us one of only three non-pharmaceutical approved WIC specialty formula providers in the state. URS is the only new provider to be added as a WIC specialty formula provider in at least five years.
URS performs Client Satisfaction Surveys on an ongoing basis and enjoys a customer satisfaction rating of 95% plus.
URS is a provider for all of the national insurance carriers. Our largest referral sources include Children’s Medical Hospital, Baylor Scott & White, Cook Children’s Hospital, Texas Children’s Hospital, San Antonio Military Medical Center, Chirstus Children’s Hospital in San Antonio, Dell Children’s Hospital and St David’s Hospital in Austin.
As a network provider for virtually every Medicaid Managed Care plan in Texas, URS Medical is one of the five largest pediatric nutrition providers in Texas, with fulltime marketing and service representatives in Dallas, Houston, Austin and San Antonio. We look forward to being a provider for you and your patients.
Please feel free to contact usat 254-498-0018 should you need additional information.
We are URS Medical.
We are servants first.
We are really really really good at basic stuff like taking care of people, listening intently, and over-reacting to even the tiniest screw up, and apologizing like crazy when we make even the tiniest boo-boo.
We believe Excellence is a daily process.
We believe in blowing customers away with our fabulous friendly instantly responsive service.
Remember who we are, and what we believe.