The fastest way to get a Breast Pump to your patient.
"Because of your company, very few of our NICU moms go home without a pump now. This means our long term breastfeeding rates are continuing to increase, and we have overflowing breastmilk freezers, and need to buy less donor milk! So its a very big deal!! Please share this with your staff. This is why I'm so "pumped" on making sure all my moms leave with a pump" B. Edwards, NICU IBCLC
Our Breast Pump Depot program empowers lactation consultants to do their job more effectively, helps moms reach their breast feeding goals by encouraging breast feeding, and positively affects breastfeeding quality measures, AND saves facilities money.
Breast Pump Depot will equip and empower your Lactation department to dispense high quality Breast Pumps directly to mothers and babies in your L&D and NICU departments, in the shortest amount of time possible, typically within 30-45 minutes.
We house in your facility, an inventory of Personal Use Breast Pumps to be dispensed with discretion by your staff. The Breast Pump Depot inventory will be restocked as needed to meet demand at your facility. Key personnel at your facility will be trained on proper procedures so that your Breast Pump Depot will be immediately functional when you are prepared to launch. We can also support you by delivering Hospital Grade Breast Pumps for your patients as needed.
The facility has no financial responsibility for the breast pump inventory, and there is no monetary outlay by the facility or the patient for the pumps. URS Medical will bill the patient’s insurance directly for Breast Pumps provided through the Breast Pump Depot. To be clear, the facility will NOT be financially liable in any way for missing breast pumps.
Directors and Administrators considering the Breast Pump Depot program should read the FAQ's below - it is highly encouraged.
If you wish to inquire about the Breast Pump Depot program (i.e. procedures and best practices, etc.), call us at 888.877.6334 and let's have a conversation about how we can implement a Breast Pump Depot program that will help meet your organization's objectives and fit into your facilty's processes.references and contacts at other facilities using the Breast Pump Depot program.
Thanks for working with URS Medical – we are committed to empowering your Lactation staff!
Breast Pump Depot FAQ's
A: There is no cost to your facility or patient. Insurance and Medicaid cover breast pumps at 100% with no deductible or copays, so there will not be any patient share or unpaid balances. The provision of Breast Pumps at your facility will increase convenience for your patients. Greater convenience in obtaining needed medical equipment is generally associated with an increase in use of the equipment and more complaint use of the equipment. In this case, the convenience of obtaining the Breast Pump is likely to result in increased breast feeding which has been shown to have significant health benefits for both the breastfeeding mother and her infant. There is no additional cost to the patient for this convenience.
A: No. Patients can choose how they purchase their Breast Pump. The Breast Pump Depot is an option the patient can choose or decline.
A: Patient choice is an important consideration. Our suggested protocol for ensuring that patients know they have a choice is to communicate this clearly when introducing the Breast Pump Depot program to patients. Appropriate patient choice protocol language for a hospital to adopt is as follows:
“You can choose where you want to get your Breast Pump. Patients always have a choice when it comes to their care. Do you have a place in mind? We have a program that helps moms get Breast Pumps very quickly and easily at no out of pocket cost for moms with qualifying coverage. Would you like us to help you with that?”
Some facilities choose to have patients sign a form documenting their choice to use Breast Pump Depot. Call us at 888.877.6334 for an example to review.
The Breast Pump Depot is a new, unique program that not only handles all the insurance paperwork and authorizations for mom, but also delivers the Breast Pump to mom within minutes. In contrast, other mail order suppliers typically take 5-10 days to get mom a Breast Pump. Many moms give up on breastfeeding by that time. Also, moms aren’t insurance experts, but we are. We spare moms lots of frustration and wasted time by eliminating her involvement in the unfamiliar insurance process. For a comparable service, there really aren't any other options for moms. As far as we know, Breast Pump Depot is the sole source for this type of service.
A: Some hospitals require a contract to launch their Breast Pump Depot. We are happy to engage in a contractual relationship if the hospital deems it necessary, but we do not require it. Call us at 888.877.6334 and we will send you an Equipment Placement Agreement for your review.
A: No, there is no conflict of interest. This is particularly true in light of the fact that patient choice will be honored. Patients are given the choice of who they would like to provide their equipment. If a patient chooses to obtain equipment from someone other than Breast Pump Depot, that choice will be honored. It is one of Breast Pump Depot’s goals to provide appropriate equipment in a timely fashion in the most convenient way possible for the patient. We believe this is consistent with the hospital’s care goals for its patients. Most hospitals in the U.S. already promote breast feeding through a number of initiatives (Texas 10 Steps, Baby Friendly). The Breast Pump Depot reinforces and is consistent with these efforts. The hospital has no financial stake in the provision of Breast Pumps through Breast Pump Depot, so there is no financial conflict.
A: URS Medical cannot compensate your hospital. However, working with Breast Pump Depot makes it possible for hospitals to realize significant savings on breast feeding supplies traditionally provided by the hospital during mom’s labor and delivery, but for which the hospital is not specifically reimbursed. For example, during mom's post-partum inpatient stay, hospitals often issue a pumping kit and manual breast pump attachment to be used with a hospital owned multi-use breast pump. There is no specific reimbursement to the hospital for the pumping kit and manual breast pump attachment. Moms receiving their own breast pump from Breast Pump Depot don’t need a manual breast pump attachment because they have their own electric breast pump in hand; nor do they need a hospital issued pumping kit because the pumping kit included with mom’s own breast pump is compatible with the hospital owned multi-use breast pump.
Breast Pump Depot saves a hospital money by making it unnecessary to provide as many pumping kits and manual breast pump attachments out of its own inventory.
There are many other benefits to be realized by your facility and patients through partnership with the Breast Pump Depot, as outlined on the front and back covers of this binder.
A: Yes. The Breast Pump Depot is a Covered Entity (“CE”) as defined by HIPAA and has a responsibility to comply with HIPAA just like the hospital. The purpose of HIPAA is to secure protected health information (“PHI”) without impeding care. A HIPAA CE is allowed to use PHI in accordance with the HIPAA regulations. The regulations provide that a CE is allowed to release PHI for treatment, payment and operations without patient authorization. In this case, the hospital would be releasing information to The Breast Pump Depot to further care so an authorization is not needed. The HIPAA drafters felt it was important for a care provider to have access to the entire medical record so for treatment purposes there is no limitation on the information that can be provided regarding the medical care of the
patient. When releasing information for treatment and operations, the CE releasing the information should provide the minimum necessary to accomplish the task. In this case, the hospital will be providing basic information such as name, contact information, basic insurance information and the type of equipment being requested. The release of this information complies with the HIPAA requirements for release without authorization.
A: Some hospitals require a BAA to launch their Breast Pump Depot. We are happy to execute a BAA if the hospital deems it necessary, but we do not require it. A Business Associates Agreement is attached for your review.
The purpose of a BAA is to ensure that an entity that obtains protected health information (“PHI”) from a Covered Entity (“CE”) and is acting on behalf of the CE will take the appropriate steps to ensure compliance with HIPAA. A BAA is required when a CE is going to be sharing its information with another entity to allow that entity to perform activities on behalf of the CE. In the case of the Breast Pump Depot, it is providing care directly to the patient as a CE. The information being provided by the hospital is to facilitate the coordination of care of the patient. It is not so Breast Pump Depot can perform an activity on behalf of the hospital. For this reason, a BAA is not required. However, since the Breast Pump Depot is acting in its capacity as a CE, it will need to be compliant with HIPAA and ensure that the patient’s PHI is secure. The Breast Pump Depot has an active HIPAA Compliance Plan in place and is complaint with the requirements of HIPAA.
A: Yes. Studies show that access to Breast Pumps has a positive effect on breastfeeding rates and duration. Call us at 888.877.6344 for copies of studies for your reference.
A: We handle all service and repair requests for your patients that receive their breast pump from Breast Pump Depot. There is no involvement by your staff needed in the repair process. Each breast pump from Breast Pump Depot includes instructions for mom to call Breast Pump Depot directly for repairs or service. Moms needing service or repairs for the breast pump can call us at 888.877.6334
A: All we need is a valid prescription for a Breast Pump and a face sheet that includes patient demographics.
A: Yes. We are on call on weekends and after hours.
A: During business hours, your requests will typically be processed and an authorization code issued within 45 minutes to an hour. After hours and weekend request may take up to an hour and a half to process. If you have a time sensitive request for a Breast Pump, fax us the signed order and face sheet as usual. On the face sheet, write “URGENT – PATIENT DISCHARGES AT 2PM” for example. Then call us at 888.877.6334 to communicate the urgency so that we can prioritize your request and issue a timely authorization.
A: We can work directly with mom in a private pay scenario - there wouldn’t need to be any involvement by hospital staff. However, since the vast majority of moms have coverage through Medicaid or private insurance, very few moms have to self-pay for their Breast Pump. We refer moms with no insurance or Medicaid coverage to WIC for a Breast Pump.
A: Call 888.877.6334. All calls are answered by our switchboard greeting where you will be prompted to press “3” for Breast Pump inquiries. Pressing “3” between 8AM and 5PM on a weekday will connect you with our Breast Pump department so that you can speak with us directly. Pressing “3” after hours or on a weekend will connect you with our On-Call staff. We strive to answer all calls, but sometimes voicemail is a necessity. If you leave us a voicemail, we will usually call you back within a few minutes.
A: Each time we replenish your Breast Pump Depot, we leave you a Delivery Ticket and Reconciliation Sheet showing serial numbers for each Breast Pump placed into your Depot, and confirming any previously stocked Breast Pumps remaining in your Depot (see example attached). This Delivery Ticket and Reconciliation Sheet can be used by your materials management department to track all the Breast Pumps that come into / go out of your Depot.
A: URS Medical provides primarily enteral supplies and related feeding pump equipment, as well as urological supplies, pulse oximeters, incontinence products, and various types of suction machines, nebulizers, tracheotomy supplies, and breast pumps to over 1,250 clients on a monthly basis. We are excited about our Breast Pump Depot program, and thank you for your interest in it.
URS was one of the first durable medical equipment providers in Texas to become accredited by Accreditation Commission for Health Care (ACHC) on May 19, 2005. Also, it is very significant that URS was recently contracted as a Specialty Formula provider by WIC (Women’s, Infants’ and Children’s Program) by the state of Texas, making us one of only three non-pharmaceutical approved WIC specialty formula providers in the state. URS is the only new provider to be added as a WIC specialty formula provider in at least five years.
URS performs Client Satisfaction Surveys on an ongoing basis and enjoys a customer satisfaction rating of 95% plus.
URS is a provider for all of the national insurance carriers. Our largest referral sources include Children’s Medical Hospital, Baylor Scott & White, Cook Children’s Hospital, Texas Children’s Hospital, San Antonio Military Medical Center, Chirstus Children’s Hospital in San Antonio, Dell Children’s Hospital and St David’s Hospital in Austin.
As a network provider for virtually every Medicaid Managed Care plan in Texas, URS Medical is one of the five largest pediatric nutrition providers in Texas, with fulltime marketing and service representatives in Dallas, Houston, Austin and San Antonio. We look forward to being a provider for you and your patients.
Please feel free to contact usat 254-498-0018 should you need additional information.
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